Communications: A Script Is a Good Idea

By "script" I mean only a general OUTLINE of the main points to be covered -NOT- a teleprompter word for word actual script to be read aloud like a robot.

But for any important and difficult exchange with an employee (or vendor or customer for that matter) I always prepare a list of the main topics to be addressed so that everything necessary is covered.

By using an outline instead of a teleprompter, your speech pattern will sound natural and sincere because it is natural and sincere. Reading an actual script will make you sound like a politician, un-natural and insincere.

The second good idea for today is to make notes immediately after (or during if a phone call) documenting the employees' responses and your analysis. Date it and keep it as a management file.

The power of documentation is overwhelming.

Lance