Employee Relations: Employee->Company Disputes

Take all employee complaints seriously. They are real to the employee.

These disputes are normally with a Company policy or procedure. You should listen, consider the content, and the decide to:

• explain the reason for the policy to the employee
• change or modify the policy

If you keep the policy and explain it to the employee, remember the importance of "it's not what you say but how you say it." Never use the dismissive and insensitive "that's the way it is."

If you change the policy, inform all employees of the change and effective date.

Be very careful to make the best business decision and consider the effect on the future.

*helpdeskHR can advise you very quickly on the best decision and how to communicate it.

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